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Lennox Warranty Rep in West Columbia, South Carolina

Company Overview

Lennox International (LII) is a leading global provider of innovative climate control solutions for heating, ventilation, air conditioning, and refrigeration (HVACR) markets.

Beginning over a century ago, Lennox International has built a strong heritage of Innovation and Responsibility. Our position as an innovation leader continually inspires us to promote more efficient energy use and a healthier environment through our product operations. Our engaged and diverse workforce is committed to providing climate control solutions that provide the most value and comfort for our customers.

We are proud to have instilled a shared sense of responsibility and commitment among our approximately 10,000 employees located throughout North America, South America, Europe, Asia, and Australia.

Allied Air Enterprises™ (A Lennox International company) Individually, our brands are strong. But united, they are a powerful force. Allied Air Enterprises brings together the collective strengths of six comfort brands – Armstrong Air ® , AirEase ® , Concord ® , Ducane™, Allied Commercial™ and Magic-Pak ® – to give distributors and dealers the ultimate source for heating and cooling solutions. From compact residential applications to large commercial projects, Allied Air Enterprises redefines ease-of-business through breadth of product, resources and competencies unparalleled in the market.

Job Description

WHAT YOU’LL BE DOING

As the Warranty Representative, you will evaluate and processes warranty claims, and also support dealers and homeowners by phone and e-mail. You will have the support of more senior team members in addressing highly unusual situations which require further review and reconciliation.

This is an excellent opportunity to join an organization that values you and your professional development!

In this position, you will be trusted to:

  • Provide customer service for questions related to warranty and product registration.

  • Provide technical support for online tools to track warranty claims and product registration.

  • Review warranty claims.

  • Resolve most non-standard warranty items independently.

Qualifications

WHAT WE ARE LOOKING FOR

  • High school diploma or an equivalent combination of education and experience.

  • 2 years related experience.

  • Excellent written and verbal communication skills.

  • Requires a working knowledge of products and parts.

  • Must have developing knowledge of warranty review processes.

  • Ability to navigate SAP and other relevant applications.

Requisition # 2019-20397

Category Customer Service

Shift / Hours Regular

Lennox International is an Equal Opportunity Employer and supports a diverse, inclusive work environment.

All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, transgender status, sexual orientation, national origin, genetics, disability, age, or veteran status.

Applicants with Disabilities

If you are an individual with a disability or a disabled veteran who is unable to use our online tools to search and apply for jobs, you may request a reasonable accommodation by contacting us at Recruitment@Lennoxintl.com

E-Verify Participation

For jobs located within the United States, LII participates in the Electronic Employment Verification Program known as E-Verify.

Please visit the E-Verify website for more information on this program.

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