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Lennox Director, Sales & Service in Stone Mountain, Georgia

Company Overview

Lennox International (LII) is a leading global provider of innovative climate control solutions for heating, ventilation, air conditioning, and refrigeration (HVACR) markets.

Beginning over a century ago, Lennox International has built a strong heritage of Innovation and Responsibility. Our position as an innovation leader continually inspires us to promote more efficient energy use and a healthier environment through our product operations. Our engaged and diverse workforce is committed to providing climate control solutions that provide the most value and comfort for our customers.

We are proud to have instilled a shared sense of responsibility and commitment among our approximately 10,000 employees located throughout North America, South America, Europe, Asia, and Australia.

Advanced Distributor Products is the market-leading manufacturer of evaporator coils for the North American residential air conditioning market. We take pride in shattering our customers’ expectations through high-quality, innovative products, and outstanding relationships. Our parent company, Lennox International, is a $3.4B worldwide provider of climate control products for the heating, ventilation, air conditioning, and refrigeration industry. Advanced Distributor Products offers competitive wages and benefits commensurate with your experience, education, and skills. We are an Equal Opportunity/Affirmative Action employer.

Job Description

As the Director, Sales and Service, you will lead a team of Regional Sales Managers and Customer Service professionals within the Advanced Distributor Products (ADP) business unit.

You will develop and execute solid business strategies to grow ADP sales and revenue for physical distribution, organizational design, and market growth. Additionally, you will manage profitability through effective mix and pricing, and plan and manage the sales effort and customer service activities across ADP. You will create operating budgets and sales forecasts, as well as manage the overall sales program, strategy, and results. In this role, you will ensure excellent service for our customers and build customer relationships to drive additional sales growth.

You will be trusted to:

  • Establish sales objectives by forecasting and developing annual sales plans, projecting expected sales volume and profit for new and existing products.

  • Effectively manage and proactively lead strategic discussion and lead implementation of the strategic plan to maximize revenues.

  • Achieve defined sales targets and expense objectives.

  • Actively define, lead and manage the strategic and tactical direction of the sales & customer service teams; aligning the sales team to growth targets.

  • Effectively define and present information to executive management team regarding performance, plans, and projections. Including development and reporting of monthly scorecard, forecast and sales report updates.

  • Build and strengthen relationships with key players/decision makers at our major distributors.

  • Develop sales operations functional performance to exceed internal and external customer expectations

  • Effectively communicate between all internal departments, to help manage projects, and foster open and honest communication.

  • Proactively set up leadership and management metrics for Regional Sales Managers including management of sales incentive programs for Regional Sales Managers.

  • Manage and lead the opportunity pipeline and quotation process.

  • Represent Company at trade shows, trade association and client meetings to promote products and services.

  • Manage and lead the process to assist in resolving customer opportunities within sales and service.

  • Initiate and assist management with the creation, development, and implementation of processes and procedures.

  • Demonstrate our core values of Integrity, Respect, and Excellence.



  • Bachelor’s degree or an equivalent combination of education and experience.

  • 10+ years of related Sales experience.

  • Significant experience selling HVAC and/or refrigeration products, or sales in a multistep distribution environment.

  • Expert knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, and coordination of people and resources.

  • Strong ability to build relationships (listening, persuading, negotiating, and managing time).

  • Must be able to manage the work of team members and optimize performance of the team.

  • Knowledge of principles and methods for showing, promoting, and selling products and services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems.

  • Understanding of principles and processes for customer needs assessment, meeting quality standards for services, and evaluating customer satisfaction.

  • Excellent written, verbal, and presentation skills.

  • Requires substantial industry and product knowledge.

  • Must be adept with MS office tools like Word, Excel, Power Point, etc.

  • This position is based in the Atlanta (Stone Mountain) office.

  • 50% Travel.


Job Locations US-GA-Stone Mountain

Requisition # 2019-21486

Category Sales

Shift / Hours Regular

Lennox International is an Equal Opportunity Employer and supports a diverse, inclusive work environment.

All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, transgender status, sexual orientation, national origin, genetics, disability, age, or veteran status.

Applicants with Disabilities

If you are an individual with a disability or a disabled veteran who is unable to use our online tools to search and apply for jobs, you may request a reasonable accommodation by contacting us at Recruitment@Lennoxintl.com

E-Verify Participation

For jobs located within the United States, LII participates in the Electronic Employment Verification Program known as E-Verify.

Please visit the E-Verify website for more information on this program.