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Lennox Field Technical Consultant (Montreal) in St Laurent, Canada

Company Profile

Lennox International (LII) is a leading global provider of innovative climate control solutions for heating, ventilation, air conditioning, and refrigeration (HVACR) markets.

Beginning over a century ago, Lennox International has built a strong heritage of Innovation and Responsibility. Our position as an innovation leader continually inspires us to promote more efficient energy use and a healthier environment through our product operations. Our engaged and diverse workforce is committed to providing climate control solutions that provide the most value and comfort for our customers.

We are proud to have instilled a shared sense of responsibility and commitment among our approximately 10,000 employees located throughout North America, South America, Europe, Asia, and Australia.

Job Description

This field consultant develops and delivers training courses for training customers or technical employees focused on the installation, maintenance and repair of HVAC products. The consultant also troubleshoots technical inquiries.

Duties include, but are not limited to:

  • Identify customer needs.

  • Investigate and resolve technical inquiries.

  • Assist in developing, testing and maintaining courses and materials used in training.

  • Assist in establishing course content and student learning objectives.

  • Prepare course syllabus, lesson plans and student manuals, and coordinate the development of training aids.

  • Review problem areas and identify training needs.

  • Develop criteria for evaluating the effectiveness of training activities.

  • Update course materials on a continuous basis to ensure timeliness and relevance.

  • Conduct training using all delivery methods.

Qualifications

  • 10+ years of experience repairing and troubleshooting Residential HVAC equipment

  • The successful candidate must have a minimum of a Gas Technician 2 (a G.2 certificate); Journey Person Refrigeration/Air Conditioning Systems Mechanic (Ontario 313D or 313A) certificate of qualification is preferred. In addition, a valid Ozone Depletion Prevention (ODP) card is required.

  • Successful, 2-3 year track record in trainingexperience is essential

  • A strong customer focus is required to ensure customer satisfaction with the training provided

  • The preferred candidate will have post-secondary degree or diploma or equivalent combination of education and experience

  • Expert in the industry with a preference for experience with Lennox product

  • Broad knowledge of principles and methods for training, technical support, and problem resolution

  • Excellent verbal and written communication, presentation, and training skills which include an understanding of different learning theories and how to apply those in a classroom setting

  • Broad knowledge of principles and processes for providing customer service which includes assessing customer needs, meeting quality standard for services, and evaluation of customer satisfaction

  • Understands of how to balance local market considerations with the overall corporate priorities of the business

  • Expert ability in building relationships, listening, persuading, negotiating, and managing time

  • Cross-functional leadership skills; viewed as credible by business unit/functional leaders

  • Customer service oriented and team focused

Requisition # 2019-18724

Category Sales Support

Shift Hours Regular

Lennox International is an Equal Opportunity Employer and supports a diverse, inclusive work environment.

All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, transgender status, sexual orientation, national origin, genetics, disability, age, or veteran status.

Applicants with Disabilities

If you are an individual with a disability or a disabled veteran who is unable to use our online tools to search and apply for jobs, you may request a reasonable accommodation by contacting us at Recruitment@Lennoxintl.com

E-Verify Participation

For jobs located within the United States, LII participates in the Electronic Employment Verification Program known as E-Verify.

Please visit the E-Verify website for more information on this program.

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