Lennox National Account Advocate II in Richardson, Texas
Lennox International (LII) is a leading global provider of innovative climate control solutions for heating, ventilation, air conditioning, and refrigeration (HVACR) markets.
Beginning over a century ago, Lennox International has built a strong heritage of Innovation and Responsibility. Our position as an innovation leader continually inspires us to promote more efficient energy use and a healthier environment through our product operations. Our engaged and diverse workforce is committed to providing climate control solutions that provide the most value and comfort for our customers.
We are proud to have instilled a shared sense of responsibility and commitment among our approximately 10,000 employees located throughout North America, South America, Europe, Asia, and Australia.
Under general supervision, this role is expected to function at a high level with respect to volume and efficiency of timely processing of customer quotations, orders and resolution of customer disputes with minimal supervision.
Effectively manages and prioritizes daily workload to ensure job bid dates, emergency replacements and the product replacement needs of our internal and external customers are met. Must be timely and efficient in managing all projects to assure delivery deadlines are met. This includes managing the production period, for delivery changes for a stated project / Job. Participates in process improvement group initiatives. Is an active team member with assigned team account responsibilities. Perform individual and team duties as assigned or as the situation dictates. Establish and maintain good customer relations by providing timely and accurate service and follow up to internal and external customers. Effectively disseminate and process quotations and order management, utilizing CRM and SAP. Interpret and execute complex customer projects / expectations (i.e. Schools / MRs / National Accounts). Is knowledgeable with customer's equipment needs outside of team requirements. Is resourceful and can be dependent upon proactively to assist another team with minimal direction as the workflow warrants. Embraces an environment that facilitates team collaboration and sharing of information and knowledge. Timely execution of all related Performance Management activities. Embrace, communicate, and work towards the achievement of departmental strategic / key initiatives in a fast-paced changing work environment.
Requires a high school diploma or an equivalent combination of education and experience. A bachelor's degree or equivalent is preferred. Requires at least 2 years related experience.
Proficient with Microsoft Office and CRM software. Working knowledge of SAP a plus. Excellent customer service skills. Effective at written and verbal communication, including effective listening skills. Ability to handle difficult or emotional customer situations. Strong problem solving and time management skills. Ability to adapt to competing demands.
Requisition # 2019-19711
Shift / Hours Regular
Lennox International is an Equal Opportunity Employer and supports a diverse, inclusive work environment.
All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, transgender status, sexual orientation, national origin, genetics, disability, age, or veteran status.
Applicants with Disabilities
If you are an individual with a disability or a disabled veteran who is unable to use our online tools to search and apply for jobs, you may request a reasonable accommodation by contacting us at Recruitment@Lennoxintl.com
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Please visit the E-Verify website for more information on this program.