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Lennox Service Account Manager in North Carolina

Company Overview

Lennox International (LII) is a leading global provider of innovative climate control solutions for heating, ventilation, air conditioning, and refrigeration (HVACR) markets.

Beginning over a century ago, Lennox International has built a strong heritage of Innovation and Responsibility. Our position as an innovation leader continually inspires us to promote more efficient energy use and a healthier environment through our product operations. Our engaged and diverse workforce is committed to providing climate control solutions that provide the most value and comfort for our customers.

We are proud to have instilled a shared sense of responsibility and commitment among our approximately 10,000 employees located throughout North America, South America, Europe, Asia, and Australia.

National Account Services (NAS) , wholly owned by Lennox International, a 100+ year old company and a world leader in the Heating, Ventilation and Air Conditioning (HVAC) industry. NAS is a major, national player in the Commercial Heating Ventilating and Air Conditioning (HVAC) maintenance and service industry.

We have 100+ offices throughout the continental United States and are still growing and expanding. In the next 5 years we will double the number of Branch Offices and significantly increase annual revenue. In order to do that we need good people like you, who want to grow and learn. We consistently offer the best of both to all of our employees.


  • Competitive Pay + Bonus Opportunity

  • Ongoing Training and Development

  • Medical, Dental, Disability & Insurance coverage, + 401k Plan Match

  • Company paid vacation, personal days & holidays

Job Description

General Summary:

Responsible for fostering and maintaining favorable relationships with key account clients in order to increase and expand revenue. Under minimal supervision, handles incoming customer requests and fulfills customer needs to ensure customer satisfaction. Responds to e-mail inquiries and phone calls to ensure optimum service is provided.

Duties include, but are not limited to:

  • Monitors open orders to ensure completeness in a prompt manner.

  • Handles incoming requests and fulfills customer needs to ensure customer satisfaction using computerized system for tracking, information gathering, and reporting.

  • Responds to email inquiries and phone calls to ensure optimum service is provided.

  • Ensures proper pricing and provides proposal on new services.

  • Reviews and troubleshoots customer problems and initiates standard action with field service as guided by customer contract.

  • Provides support to lower level staff on non-standard case issues

  • Refers highly unusual situations to higher authority for review and reconciliation.

  • Assesses customer needs and suggests / promotes alternative products or services. Ensures proper pricing and provides proposals on new services.

  • Supports quote follow-up process including weekly open quote reports, updating CRM to reflect quote status.

  • Assists in credit and collection activities.

  • Some travel is required.


Education and Experience:

  • Requires a high school diploma or an equivalent combination of education and experience. Bachelor's degree preferred. Requires at least 3 year related experience.

  • HVAC knowledge strongly preferred, demand service industry a plus.

  • Excellent written and verbal communication skills, including effective listening skills.

  • Requires strong abilities in building and fostering relationships, listening, persuading, and negotiating.

  • Knowledge of principles and processes for providing customer service. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.

  • Substantial knowledge of organization, company products and services.

  • Knowledge of Microsoft Office with strong Excel skills.

  • Knowledge of principles and methods for promoting and selling products or services; understanding of technical terminology.

  • Must be able to work in a fast-paced goal-oriented environment.

  • Able to handle multiple tasks, stays organized and focus on details.

  • Ability to make recommendations and take proactive approach.

Job Locations US-NC

Requisition # 2020-22899

Category Customer Service

Shift / Hours Regular

Lennox International is an Equal Opportunity Employer and supports a diverse, inclusive work environment.

All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, transgender status, sexual orientation, national origin, genetics, disability, age, or veteran status.

Applicants with Disabilities

If you are an individual with a disability or a disabled veteran who is unable to use our online tools to search and apply for jobs, you may request a reasonable accommodation by contacting us at Recruitment@Lennoxintl.com

E-Verify Participation

For jobs located within the United States, LII participates in the Electronic Employment Verification Program known as E-Verify.

Please visit the E-Verify website for more information on this program.